Prisms AromaTherapy Policies

We appreciate your visit with us. We want to remind you that we are committed to providing superior customer service and want you to enjoy essential oils and aromatherapy as much as we do! Please do not hesitate to contact us if you have any comments, suggestions or questions.

There is a $25.00 minimum order! Orders for amounts less than $25.00 will/may be canceled, before shipping, without notice!

We can ship internationally! (USPS, not UPS) However, we reserve the right to determine which countries we will ship to.

Completing an order with our company requires that you agree to our policies/terms of business. Placing your order constitutes your agreement to these policies/terms of business.

Payments:
We accept Visa, MasterCard, and Discover credit/debit cards, American Express, PayPal, and e-Checks, through our secure shopping cart.
We will accept money orders if you email and request to pay by money order. We ask that you use only the money orders sold by the US Postal Service. There have been many instances of counterfeit money orders through banks and other sources. While they all appear to be valid upon receipt, it is not uncommon for them to be phony and bounce back like a bad check at a later date. For this reason, if you pay by money order and it is NOT a USPS money order, we will not ship immediately upon receipt. We will wait a minimum of 5 but maximum of 10 days to allow the money order to clear the banking system.

Security:
PrismsAromaTherapy.com offers a Secure Socket Layer server on our ordering pages by which you will send your ordering information and so that the data can be viewed ONLY by PrismsAromaTherapy.com.

Returns:
All of our products are 100% guaranteed. If for some reason you are not satisfied with one of our products, let us know within 7 days of receipt of product in order to obtain a return authorization, for replacement or account credit. All products must be returned in the original packaging and be in saleable condition. Opened and used products will not be credited.

Unauthorized returns will be discarded and we will not issue any credit.
If you ever have a problem with any product that we sell, please call or e-mail us before you ship the product back to us for authorization.
If we send you an item in error, notify us within 3 days of receiving the package. We will pay for your return postage and rectify the error immediately. If the return is due to an error on your part then you will be responsible for the return shipping charges.

If the shipment is visibly damaged, it should not be accepted by the customer and reported to our customer service department immediately.
If there was no visible sign, but you find the material damaged within the box, save the original packaging material for inspection by the courier. We will work promptly to get a replacement product out to you right away. Bulk products are returnable in the event of shipping error, defect, or damage only.

Privacy:
We do not sell/share any of your personal information with any 3rd party.
We use it ONLY for processing your order.
You will NOT be added to any other mailing lists.

PrismsAromaTherapy.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website PrismsAromaTherapy.com.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address). Contact information from the order form is used to send orders to our customers. The customer's contact information (and e-mail address) is used to get in touch with the visitor when necessary. All financial information (like their account or credit card numbers) is collected on the PayPal server only.

PrismsAromaTherapy.com does not collect or store any financial information or data on our servers.

Thank you for stopping by Prisms Aromatherapy.com.

 

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